Project management and automation in the world of culture. TOT boasts a wealth of knowledge in this, as well as vast experience. Where to start? With the right questions: TOT poses them with the fresh outlook of a relative outsider. You’ll find the answer by putting the interests of all parties into a common perspective – the perfect performance, the successful event, the satisfied client. This helps to streamline and professionalise procedures, in whatever way necessary.
In the ICT project management section you’ll find:
Three challenges and a new business
I stopped touring in 2000, not so much because I wanted to put down my Maglite, but because clients approached me with challenging requests that appealed to my background as an industrial psychologist.
After a successful tour with Wadaiko Ichiro in 1996, Van Baasbank & Baggerman asked me to join them as their technical coordinator. Working with international companies seemed to be a challenge that fitted me like a glove. » read on about The launch of TOT
This website is a TOT project within itself, one where my expertise came in handy. Designing and building websites is not my forte, whereas envisioning them and writing the functional specifications is. Plus, I simply enjoy writing.
Janneke ten Cate at Jips Company, who also took care of the house style and previous site, came up with the graphic design, elaborated on my interaction design and managed the build. » read on about About this website
The heartbeat of TOT
The technological, organisational and events centre point. All interests on the same page. Clear proposals, practical interventions and bold actions: this is where the strength of TOT lies, as well as its core services.
The broad outlines and detail
The broad outlines are important, but the smallest details are too. Take a concert, for example. The musicians and the visitors must have a fantastic evening, which is only possible if the technology is scheduled properly. However, the ambience in the foyer, the cloakroom attendant’s smile and the ease of ordering on the website play just as important a role. » read on about Vision – The technological, organisational and events centre point
Buy new software and all your problems are a thing of the past; all your wishes are fulfilled. Every program demonstration promises this. But is it really true? Perfect applications do not exist, but optimal combinations of people, requirements and techniques do. How do you know whether a particular program is the most suitable one for your business? Do you really need that particular program, or do you already have something that can do the job and are simply unaware of it? And how will the change impact the organisation? TOT is an independent party that utilises a range of different programs and suppliers. TOT is looking forward to helping you. » read on about Applications
The world of culture revolves around performances and events. Just as much for theatres and concert auditoriums, as for event venues and museums. Under no circumstances should an auditorium be double-booked, or the technicians have a start time scheduled that is different from what the visitor hears at the box office.
This is why when a cultural organisation initiates automation event scheduling is often addressed first. Other internal business processes can also benefit, but often later. » read on about Event scheduling
In this ICT project management section of the site, you find under the Applications heading a multitude of ways to support work processes with the help of automation. In order to utilise these properly you must have a clear picture of your organisation’s work processes.
TOT has developed a process scan: a way to analyse and clearly outline work processes. Process analysis is a logical product for Marijcke Voorsluijs who, as an industrial psychologist and the owner of TOT, thoroughly understands the business processes within the cultural sector. » read on about Process analysis
A process scan is a structured way to outline work processes. Within a cultural organisation, such a work process could, for example, be the realisation of a performance, exhibition or event – from the draft concept right up to evaluation.
An organisation produces products and has suppliers and buyers. Within the organisation, each department produces a (partial) product with its own suppliers and buyers. The work process up to the product is a ‘relay race’ whereby different people or departments in turn pass the baton on to one another.
A process scan is achieved by interviewing key people (usually departmental heads) about their position within the relay race and their role in the realisation of the organisation’s products. » read on about Process scan at work
Scheduling in the cultural sector
Personnel scheduling is not unique to the world of culture. An airline company schedules pilots; a railway operator, conductors; hospitals, nursing staff; and the security sector, guards – all of whom work irregularly. However, events-guided scheduling is unique to the cultural sector. No fixed day, evening or weekend shifts, but a scenery building shift, one for sound, welcoming the public, guided tours or ticket sales, with times and staff levels determined by the performance or event. » read on about Personnel scheduling
A process scan is not a document to be glanced at now and again. It can prove invaluable in practice.
A process scan:
- Is a tool to help you train new staff quicker;
- Shows the place and function of everyone’s work in the bigger picture;
- Shows the key moments within the process; if these are not (adequately) completed then the following stage will commence, but on an unstable foundation;
- Offers the possibility to translate the event-related steps into an event blue print – and even to refine it into a task list per department; » read on about The value of a process scan to your organisation